Frequently Asked Questions

Is my VA dedicated?

Yes, VA only works on your tasks during the agreed-upon hours.

What hours will my assistant work?

That’s your choice! VAs work for clients worldwide – we can handle any time zone.

What does “unlimited work” mean?

You can give as much work as you need to be done within the agreed-upon hours for the day. However, how fast your Assistant completes the tasks depends on several factors. These include the type of work, the complexity of the tasks, and how much other work your Assistant is doing for you.

Do you provide 24/7 coverage?

Although 24/7 coverage is available, we don’t offer it by default. Your VA are typically available 4 or 8 hours a day, five days a week. Clients choose the time bracket but can’t break up the hours; each VA must have an ongoing block of working hours. If you’d like to inquire about different coverage options (8/7, 16/5, 16/7, 24/5, 24/7), please reach out to us.

How do you ensure the quality of your Virtual Assistants?

All our VAs go through a rigorous vetting process, including interviews, background checks, and specialized training to ensure top-quality performance.

What happens if my Virtual Assistant is unavailable?

If your VA is unavailable due to an emergency, we provide backup support to ensure your tasks are completed without delay.

Are there long-term contracts?

No, we offer flexible plans that allow you to scale up or down as needed. You can hire a VA for as long or as short as you require.

What is the cost of hiring a Virtual Assistant?

The cost depends on the level of service and the hours required. We offer competitive pricing and flexible plans tailored to your business needs.

How do I communicate with my Virtual Assistant?

You can communicate with your VA through various channels like email, chat, or video calls, based on what works best for your workflow.

How do I get started with DigiServe PH?

Getting started is easy! Simply book a call with our team, and we’ll walk you through the process of selecting and hiring your Virtual Assistant.